Privacy Policy
This Privacy Policy describes how Pulsea Tea Atelier ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our online platform and related services. By accessing or using our site, you acknowledge that you have read and understood this policy.
Contact Information
Pulsea Tea Atelier
Building 12, Porto Arabia Drive, The Pearl - Qatar, Doha, Doha Municipality, Qatar
Email: info@pulsea.life
Information We Collect
We collect information necessary to provide, improve, and personalize our services. Types of information we collect include:
- Information you provide: name, email address, shipping details, billing information, and other information you submit when placing orders, contacting support, subscribing to newsletters, or interacting with our platform.
- Transactional data: order history, payment confirmations (we do not store full payment card data), and service preferences.
- Automatically collected information: device, browser, IP address, pages visited, referral data, and usage metrics collected through server logs and analytics tools.
- Cookies and similar technologies: small files stored on your device to support essential functionality, analytics, and preferences.
How We Use Your Information
- To provide and operate our services, including order processing, customer support, and delivery coordination.
- To communicate with you about orders, updates, promotions, and policy changes.
- To personalize and improve the site, product recommendations, and user experience.
- To analyze usage, detect fraud, maintain security, and comply with legal obligations.
- To send marketing communications when you have opted in; you may opt out at any time via the unsubscribe link or by contacting us at info@pulsea.life.
Legal Bases for Processing (where applicable)
If you are in a jurisdiction that requires us to identify a legal basis for processing personal data (for example, under the GDPR), we rely on one or more of the following bases: consent, performance of a contract, legitimate interests (such as improving the service and preventing fraud), and compliance with legal obligations.
Cookies and Tracking Technologies
We use cookies and similar technologies to provide core site functionality, remember preferences, and understand how the site is used. You can manage cookie preferences through your browser settings or via available consent controls on the site. Disabling certain cookies may affect site functionality.
Third-Party Services
We may share personal information with trusted third-party service providers who perform services on our behalf (payment processors, delivery partners, hosting providers, analytics). These providers are authorized to use personal information only as necessary to provide these services and are contractually obligated to protect it.
International Transfers
Our operations may involve transfers of personal information across borders. Where applicable, we implement safeguards to protect personal data in accordance with legal requirements for international transfers.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and business needs.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, update, restrict or object to processing, request portability, or request deletion. To exercise your rights, contact us at info@pulsea.life. We will respond in accordance with applicable law.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. No system is completely secure, and we cannot guarantee absolute security.
Children
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us at info@pulsea.life so we can take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When material changes occur, we will post updated terms on our site and provide notice where required by law. Please review this policy periodically.
Contact Us
If you have questions or requests regarding this Privacy Policy, please contact Pulsea Tea Atelier at:
Pulsea Tea Atelier
Building 12, Porto Arabia Drive, The Pearl - Qatar, Doha, Doha Municipality, Qatar
Email: info@pulsea.life
This Privacy Policy is provided as a general template and is not legal advice. For specific legal guidance, consult a qualified attorney.